Frequently Asked Questions

Where can I buy S+ by ResMed?

S+ can be purchased directly from mysleep.resmed.com, Amazon and John Lewis.

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What comes with my S+ by ResMed purchase?

When you purchase S+ by ResMed you’ll receive the S+ pod and a frame for holding the pod on your nightstand. A dual power supply unit and power cable is also part of the pack, along with a user manual and quick start guide.

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What other equipment do I need to use S+ by ResMed?

In addition to the items included with your S+ by ResMed purchase, you’ll need a compatible Bluetooth®-enabled smartphone. To use S+ by ResMed, download the free S+ by ResMed app, available from the Apple® App Store and Google Play™. To download the app, you’ll need access to Wi-Fi. To make full use of the S+ features and programs, including customised sleep suggestions, you’ll need Bluetooth and internet access via Wi-Fi, 3G or a 4G network.

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How can I track my S+ by ResMed order?

If you order your S+ by calling our mySleep Team, once your order has been shipped a tracking number can supplied on request. If you order your S+ through mysleep.resmed.com, Amazon or John Lewis you will receive an email confirming your order. You will receive another email when your purchased has been shipped. This shipping email will contain a tracking number so you can you can track your order.

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Where can I buy a replacement power supply cable or power supply unit for my S+ by ResMed?

These can be purchased from mysleep.resmed.com or by contacting Customer Service 0800 917 7071.

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* ResMed recorded and analysed 2,000,000 nights of sleep in the development of S+

** Users with average sleep scores between 50-60 improved their sleep by an average of 44.71 minutes per night after one week of use.

*** Below average users are those with an average sleep score below 75. Poor sleep is defined as an average sleep score between 50-60. Very poor sleep is defined as an average sleep score between 30-50. Users with average sleep scores between 30-50 improved their sleep by more than 70 minutes per night after one week of use. Aggregate S+ user data as of 03/19/2015. All data is derived from a sample size of [5932] users as of 03/19/2015. Your results may be different.

Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.