Frequently Asked Questions

What is my user name?

This is the email address that you provided when first setting up an account.

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What if I forget my user account details?

If you forget your password, you can request a password-change email to be sent to your email address.

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How do I change my password?

Passwords are changed through the “forgot password” link on the app or website. Please follow the instructions given by following that link.

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Why does the S+ by ResMed app ask for my location?

The S+ Mentor may use your approximate location information to provide more customised advice if you wish to allow this.

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How do I remove my S+ data from my smartphone?

In your S+ app, go to Settings and select Clear Local History.

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How do I delete my S+ account?

Please contact S+ Customer Service by phone at 0800 917 7071.

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Can one smartphone or tablet be used with two different accounts?

Yes you can access your data through the S+ by ResMed app from any compatible smartphone or tablet. However the S+ device can only track one person’s sleep at a time, it is not possible to simultaneously track multiple sleep sessions with S+ by ResMed. We also recommend only one account per user, to allow easier viewing of information and better personalization of S+ Mentor feedback.

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* ResMed recorded and analysed 2,000,000 nights of sleep in the development of S+

** Users with average sleep scores between 50-60 improved their sleep by an average of 44.71 minutes per night after one week of use.

*** Below average users are those with an average sleep score below 75. Poor sleep is defined as an average sleep score between 50-60. Very poor sleep is defined as an average sleep score between 30-50. Users with average sleep scores between 30-50 improved their sleep by more than 70 minutes per night after one week of use. Aggregate S+ user data as of 03/19/2015. All data is derived from a sample size of [5932] users as of 03/19/2015. Your results may be different.

Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.